NOTICE TO PATIENTS

House Bill 4224 Compliance Statement

In accordance with Texas House Bill 4224 and Chapter 181 of the Texas Health and Safety Code, this medical practice, Friendswood Family Medicine, provides patients with a right to access their protected health information (PHI) in an electronic format.

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How to request medical records

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To request a copy of your electronic health records, please contact our records department:

• Attn: Medical Records

• Phone: 281-485-9034

• Fax: 281-485-9807

Digital Access Channels

Patients may also access forms and portals directly at:

• Forms: https://www.friendswoodfamilymed.com/_files/ugd/140fd2_02bf035c4d25462599c8b2c3a877e041.pdf

• Portal: https://www.yourhealthfile.com/portal/login.jsp

Mailing Address:
Friendswood Family Medicine
300 E. Edgewood Dr. Friendswood, TX 77546

 

Timelines & Fees

Processing Window: We process all verified records requests within fifteen (15) business days of receipt, in accordance with the Texas Medical Practice Act.

Fees: Fees for production, if applicable, are strictly limited to reasonable, cost-based fees allowed under Texas law and federal HIPAA guidelines. If a fee applies to your specific request, you will be notified of the exact cost before the records are compiled.

 

How to Contact Our Disciplinary & Licensing Authority

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The healthcare professionals operating within this practice are licensed and regulated by the state of Texas. If you have inquiries regarding professional licensing standards or wish to contact a governing board, please reach out to the appropriate agency below:

For Medical Doctors (MD), Doctors of Osteopathic Medicine (DO), & Physician Assistants (PA):

• Agency: Texas Medical Board (TMB)

• Mailing Address: P.O. Box 2018, Austin, TX 78768-2018

• Physical Address: 1801 Congress Avenue, Suite 9.200, Austin, TX 78701

• Telephone: (512) 305-7010

• Complaints Hotline: (800) 201-9353

• Website: www.tmb.state.tx.us

For Advanced Practice Registered Nurses (APRN / NP):

• Agency: Texas Board of Nursing (BON)

• Mailing Address: 1801 Congress Avenue, Suite 10-200, Austin, TX 78701

• Telephone: (512) 305-7400

• Website: www.bon.texas.gov

 

How to File an Official Consumer Complaint

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If you believe your medical privacy rights have been compromised, or if you wish to report a consumer grievance regarding the business practices or data privacy standards of this covered entity, you have the right to file a formal complaint with the state.

Complaints are investigated under the provisions of Section 181.103 of the Texas Health and Safety Code by the state's primary consumer protection agency:

• Agency: Office of the Texas Attorney General – Consumer Protection Division

• Online Filing: You may submit an official complaint form electronically by visiting the Texas Attorney General Consumer Complaint Portal

• Telephone Support: (800) 621-0508 or (512) 463-2100

• Mailing Address: Office of the Attorney General, Consumer Protection Division, P.O. Box 12548, Austin, TX 78711-2548

 

Practice Contact Information

If you have questions regarding the contents of this notice or need immediate assistance navigating a records request, please reach out directly to our designated compliance contact:

• Practice Compliance / Privacy Officer: Office Manager

• Direct Phone Line: 281-485-9034

• Electronic Contact: https://www.friendswoodfamilymed.com/contact